For closed captioning concerns, please contact our captioning hotline.
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written closed captioning complaints should be directed to:
401 3rd Street
Roanoke, VA 24011
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint.